• First Line Maintenance Support 
• Second Line Maintenance Support 
• Staging and Installation
•  Parts Repairs 
• ATM training 
  

FIRST LINE MAINTENANCE 

 First Line Maintenance (FLM) is generally described as repairs that do not require any tools. Cash jams, card jam removal, consumables replenishment (rolls/ribbons) and first line diagnostics are part of FLM and have traditionally been carried out by branch personnel and accompanied by armed personnel should the safe be opened. 

SECOND LINE MAINTENANCE

Second Line Maintenance (SLM) is the repair of an ATM/CDM where the faulty unit requires a software or/and hardware engineer to attend to the fault. In this event, the repair is required as the ATM will be out of service. GP provides the necessary labor and parts to restore a failed or malfunctioned self-service terminal, proactive maintenance, reactive maintenance and retirement of ATM/CDM to an operating condition.

STAGING AND INSTALLATION

 A specialized and time consuming service with single point of contact for the bank’s operations, ATM Vendor and management units in the process to roll out staging and installation of one or multiple ATM/CDM in single or multiple locations. We provide the first point of contact for all ATM related technical and operational matters to ensure the setup is done timely and well-coordinated. 

ATM and CDM COMPONENT REPAIRS

As an integral part of our service, we provide repairs to various type ATM and CDM’s parts including BV transporter, ESCROW, Pre Accepter , Lower Transporter, Upper Transporter , Recognition Unit, Reject Unit, Feed Unit, Separator, GBVM, BV Entry, Dispenser , Journal printers, receipt printers, CRT screens, currency cassettes and cash dispenser modules

ATM and CDM Training 

 Our certified engineers and trainer are happy to provide training to ATM’s users and support personnel. The path to becoming a ATM and CDM engineer begins with our own rigorous training program, and continues with factory certification from the ATM manufactures. 

ATM and CDM Supported

• NCR ATM 

In order to satisfy customer requirements, we are continually looking for supplies of used equipment and parts. Browse the list of parts below that CDM and ATM Parts wishes to buy.

• All
• Printers
• Displays 
• Dispenser 
• PCBs
• OtherCard Readers / MCRW