Customized BPO Services

These customized "out-tasking" services will help you jump start lowering business costs today immediately as you increase your competitive advantage for tomorrow. Clients can benefit from a fast return on investment (ROI) immediate on Year 1 , flexible engagements, lower costs and predictable pricing. This standard-based, modular, predefined services approach is designed to give customers tested, reliable, and repeatable services.

The Customized BPO services are based on the analysis of our customers existing operation, realized by experienced operational analysts and aiming to the effective and logical management of a corporation supportive operations.

A decisive factor for the success of GP Asia Customized BPO Services, is the estimation of the return on investment (ROI) realized during the first phase of the cooperation with the customer.

Improved productivity measurement in the Customized BPO services through measurable return KPI such as SLA and lower operating cost.

Methodology

• Identification of the conditions and parameters that modulate the customer needs, as well as the expected results 
• Mapping of the existing processes and the customer operation mechanisms in place 
• Registering any available resources from the customer (premises, infrastructure, human resources etc) 
• Design the framework of implementation based on the optimum relation between quality, time and cost, in harmony with the customer way of operation 
• Development and application of the optimum workflows 
• Continuous performance monitoring and rectification 
• Reporting 
• On-going crewing process for productivity improvement